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| Reports to: Office Coordinator Type: Non-Exempt Position Summary: Responsible for low level maintenance of local computer equipment including resetting servers/workstations and checking cables and connections. The position may include data input into word processing, database, and reporting software. Essential Duties and Responsibilities: 1. Completes physical inventory checks (including checking serial numbers, verifying location, and determining users). 2. Maintains sufficient knowledge in computer operations, components, and software to identify when repair or replacement is required. Reports detailed information on current or potential problems to the business office for further information.3. Follows written procedures to keep the LAN running efficiently. This includes installing new workstations on the LAN, resetting LAN components (hubs, workstations, servers, etc), and providing support to users on the use of LAN resources.4. Supports the training of users on center programs including word processors, spreadsheet tools, email software, and others. Training is provided mainly as the technician performs the local “help desk” function providing support to inexperienced users. Problems the technician is unable to resolve are elevated to the business office help line.5. Creates statistical reports and special projects as required.6. Assists with billing routines. 7. Performs data entry as required 8. Performs other job duties as assigned. Job Requirements: Education: High School Diploma or equivalent. Experience: One year of experience using Microsoft products including use of keyboard, mouse, and standard Microsoft menu systems. Abilities, Knowledge, Skills: Knowledge of computer processing. Ability to operate a variety of word-processing, database managers and report writer programs. Some knowledge of accounting and billing practices. |
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