Reports to: Deputy Director

Type: Exempt        

Position Summary: Plans, directs, manages and oversees all Center activities in assigned geographic location.

Essential Duties and Responsibilities:

1.      Coordinates the development of annual objectives and budget for each program within the assigned geographic area in conjunction with goals established by the Board of Directors and Management Team; monitors, manages and reports on goal progress and budget variances.

2.      Interviews, engages and supervises direct service and support staff; coordinates recruiting and salary administration efforts with Executive Director and Center Administration; provides or arranges for regular administrative supervision for all staff in accordance with Center standards.

3.      Processes administrative paperwork in accordance with assignments and Center standards; assures submission of required paperwork from staff in accordance with Center procedures

4.      Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors case loads, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs implementation of changes.

5.      Administratively implements Board and administrative policies to local programs.

Coordinates maximum possible service integration between Center programs and other agencies, including the judicial system.

6.      Establishes and maintains communication with elected officials at the municipal and county levels in order to encourage mutual understanding of needs and capabilities; represents the Center through participating in and speaking to professional groups, community organizations, etc.

7.      Ability to travel within the Center's service area or to other locations as needed.

8.      Performs other duties as assigned.

Supervisory Responsibilities: All aspects of business operations in assigned region.

Job Requirements: 

Education: Master's degree in busines administrtion, health care administration, or human services program.

Certificates, Licenses, Registrations, Special Skills: Bilingual skills preferred.

Experience: Minimum of five years’ management experience, as defined by:

(a)   Experience, in a health care setting post-masters, which includes hiring, administrative supervision and administration of agency resources.

 Competencies: The following list describes the knowledge base and skills required for the position of Regional Operations Director.  All individual competencies are factored at relative strengths and emphasis within each designation. 

1.  Computer Competency: Computer literacy to include advanced skills in e-mail communication, word processing, and spreadsheet configurations.

2.  Supervisory Skill: Demonstrated ability to perform effective administrative oversight of assigned staff, as evidenced by consistent interface around production criteria of consumer time, paper work efficiency, and program budget as measured by Center, State, federal, ethical  standards.

Ability to apply administrative supervisory skills to State level interface around policy and procedures, standards of practice, and other State related agenda as assigned.  Shall be available for interim supervision of staff at comparable management positions, and at times may act as Deputy Director or Executive Director in their absence.

3.  Proficiency in Writing: Demonstrated ability to author written documentation, to include office memos, inter-agency correspondence, and clinical reviews that reflect conceptual as well as grammatical integrity.

Capable of producing material suitable for center-wide distribution that requires minimal editing beyond first draft with minimal supervision and support.  Skills shall be of the quality as to contribute to and support statewide projects and proposals.

4.  Verbal Presentation Skills: Demonstrated ability to communicate efficiently and effectively in spoken word, to include appropriateness of vocabulary, efficiency of delivery, and proper use of syntax and grammar.

Includes public presentation skills such as the ability to represent and speak for the Center at State, regional, and local county levels.

5.   Organizational Skills and Ability to Prioritize: Demonstrated ability to design and oversee basic center-related operations, as evidenced by timely reports and updates, routine accomplishment of deadlines, and contributions to management that reflect relevancy, usefulness, and practicality.

Shall be available for State and center-wide contributions, e.g., project head, committee chair, and special assignments.

6.   Fiscal Management: Demonstrated ability to understand fiscal parameters of management, as evidenced by monitoring of budget expenses and revenue production, to include a constant pattern of balanced budgeting at regional level.

Ability to read charts and graphs, interpret Center reports related to budgeting and finance, and to contribute initiatives on the basis of data analysis.  Competencies shall allow relative independence from close supervision.  

7.   Ethics: Applied knowledge and understanding of basic relevant ethical considerations, including consumer confidentiality and standards of practice, as evidenced by accurate written and oral reviews of case studies that address related specific and general issues.

Ability to use knowledge and understanding of ethics to provide Center and statewide consultation on ethical issues that call for interpretive insights and directions.

8.   Working Knowledge of Regulatory Agencies: Basic knowledge and understanding of relevant standards put forth by regulatory agencies and practice guidelines, to include Division of Behavioral Health, Care And Treatment of the Mentally Ill, Child Welfare Regulations, and Medicaid and Medicare Guidelines.  Competency will be evidenced by accurate written and oral reviews of case-relevant standards and guidelines.

9.   Coordination and Dissemination of Operational Directives: Demonstrated ability to communicate center-wide procedures and directives to supervisees accurately, as evidenced by periodic inquiries of line staff regarding their awareness and understanding of current operational guidelines. 

Includes skills that enhance the promulgation of operational directives at center-wide level.  Shall provide resource and support for such undertakings.  Shall be capable of interpreting and promoting administrative State level directives and guidelines. 

10.  Training: Demonstrated ability to design and conduct formal and informal administrative and business model training through workshops, in-service meetings, and provision of direct feedback to staff. Ability to research, develop content, and produce original overheads, power-point presentations, and audio-visual aids. Competency will be evidenced by participants' evaluations, feedback, and successful completion of goals, objectives, and training outcomes. Shall be capable of presentations in the larger mental health arena.  

11.  Program Development: Demonstrated ability to implement effective administrative business model programs within region as evidenced by use of needs-assessment methods, positive interface with consumers and agencies, and outcome-based studies that support the effectiveness of programs that are implemented.

12.   Project Design: Demonstrated ability to initiate and undertake major responsibility in accomplishing administrative business model project design and implementation at regional, and State levels, as evidenced by the accomplishment of clear goals, objectives, and time-lines, with relative independence from close supervision.

13.  Community Interface: Demonstrated ability to interface and collaborate positively with local community agencies in the interest of consumer service, as evidenced by the number of committee membership and leadership roles maintained, service contracts engaged and sustained, and positive public relation promotions within the regional, and State communities.

14.  Orientation to Effective Management Principles: Demonstrated ability to establish appropriate, productive, and professional interface with supervisees, as evidenced by boundary awareness, staff morale and production, and relationships with individual staff that feature reciprocal respect and support.

Includes skills that would allow the mentoring of other management staff for the purpose of formative, career-based growth and development.

Abilities, Knowledge, Skills: Ability to travel within the Center's service area or to other locations as needed.